We guarantee everything we sell. Refunds for items returned undamaged, for any reason, accepted for full credit within 30 days of invoice date. For damaged goods make pick-up arrangements by email to: email@example.com or by phone 610-554-6709. We pay return shipping for items that arrive damaged. Buyer pays shipping charges for items returned for any other reason. Orders may be canceled, if cancellation request arrives before shipment occurs. Cancel by email firstname.lastname@example.org or by phone 610-554-6709.